This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks. Collaborates on the prompt and accurate resolution of business operations, collections, or technical issues. Maintains a strong knowledge of operational policies and procedures, understands the nuances of our different program types, systems and customer relationships, and related subjects to address complex inquiries and situations. May provide training for less experienced specialists in the work group.