How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

Service Scheduler is responsible for day-to-day scheduling and overseeing service engineers.
Work closely with service manager on all day-to-day activities.

Service Scheduler Responsibilities

• Schedule field service engineers according to mission priority.
• Evaluate field service engineers' technical experience and location in order to dispatch the appropriate technician.
• Communicate with customers daily and timely as to the status of their service request.
• Report scheduling delays of critical machines to Service Management.
• Work with other schedulers to acquire or lend additional coverage.
• Work closely with technical support engineers regarding missions.
• Ensure all missions are properly scheduled with proper tools and equipment as necessary.
• Work with service manager to ensure that work by field technicians is complete and all paperwork and software is filled out properly.

Experience
Must have heavy call volume experience. Prior scheduling knowledge preferred but not necessary. TRUMPF product knowledge helpful. Strong follow up skills mandatory. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.This contact information is for accommodation requests only and can not be used to inquire about the status of application.