The State Manager plays a pivotal role in leading the region with all operational facets in the state of Hawai'i. This position ensures paramount Safety standards, managing cost control strategies, nurturing the growth of our branch workforce, ensuring seamless transportation logistics, and assuming the lead as the onsite authority for intricate, bespoke projects. Central to this role is the successful delivery of modular space solutions to our clientele.

Thriving in this role demands a commitment to value-centric execution, one that adheres diligently to WillScot Mobile Mini policies and regulations. Upholding exemplary service standards, rapid responsiveness to customer inquiries, and a relentless pursuit of elevated customer satisfaction stand as non-negotiable benchmarks. Anchored in our core values of Collaboration, Empowerment, Excellence, and Innovation, the State Manager serves as the guide for our team, ensuring our continued success and distinction in the market.

Health and Safety:

• Conducts business in compliance with all Williams Scotsman Safety, Transportation, and Environmental Policies.
• Conducts periodic safety meetings as well as update safety documents and logs i.e. OSHA, DOT/DQF.
• Manages employee health and safety through creating a safer workplace, DuPont STOP, training and observations, and regularly scheduled assessments of the branch.

Leadership and Management:

• Provides managerial oversight to both contractors and full-time branch operational employees (direct labor, field service, setup crews, dispatch, admin, etc.); this includes employing timely and clear communication to all branch employees.
• Develop forward-looking plans (CPT) and budgets; actively manage costs. This includes all activities necessary to manage/operate a cost center.
• Collaborates with HR and leadership to effectively manage branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans, and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Ensures timely and accurate work orders, off rent/damage bills, inventory, and purchasing compliance.

Operations and Logistics:

• Ability to use all internal systems to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Coordinates with in-house vendors to support delivery, installation, knockdown, and return for all TP and SP products. Approves delivery and installation of vendor invoices.
• Oversees day-to-day Transportation Coordination across multiple branch sites; ensuring in-house and vendor drivers in direct support of unit deliveries and returns, ensuring timely customer delivery, targeting 100% OTIF (on time in-full) pick-up and delivery. Utilizes Sales Force daily.
• Ensure on-time deliveries and returns
• Drives high levels of product quality (<60-day call & First Time Quality)

Customer Service and Communication:

• Collaborates with the Regional Construction Services Director to assist with determining customer's needs, providing onsite supervision, and coordinating subcontractors and vendors.
• Ensures the customer success specialist operates efficiently by actively managing the inbound and outbound customer contact, beginning at the handoff from sales at new orders and following through post-delivery.
• Constant communication with customers and stakeholders on bids/proposals in progress
• Manage inbound calls and relevant branch email notifications
• Build sustainable relationships and trust with vendors and customers through open, proactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Follow communication procedures, guidelines, and policies

Quality Assurance:

• Uses Net Promoter Score (NPS) system to provide timely correspondence and to address internal issues.

• 5-7 years of experience as a manager in a building construction environment; College degree preferred; high school diploma, or equivalent experience
• Proven effective leadership and supervisory skills
• Experience hiring and developing strong team members
• Experience with continuous improvement fundamentals
• Hands-on financial management skills (P&L); controlling operating costs and monitoring actual vs. budget financial performance is a plus
• Competency across a broad range of operational areas including fleet, logistics, inventory, scheduling, and dispatching; construction experience and knowledge of state/federal requirements, building codes, permitting process, etc.
• Experience with MS Project, Hyperion, or reporting tools like Cognos is a plus.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Clean driving record (CDL a plus but not required)